Sign in to your account
Enter your email address below
Keep your CX knowledge up to date!
Here you can find our latest blogs.
From SLA to XLA; what is an eXperience Level Agreement?
You come across it more and more often. Companies switching from an SLA (Service Level Agreement) to an XLA (eXpercience Level Agreement). You will probably ask yourself: do I have to undergo this change as well? And what exactly are the differences between the two? We'll explain you everything in this article!
Why customer retention is important for your business
Customer retention is not considered as a priority in most cases. Companies often look more at how to attract new customers. But did you know that retaining customers is much cheaper than attracting new customers?